Building an in-house customer service team can be costly and challenging, especially with high turnover rates in a fast-paced environment. So, how can you create a sustainable customer service team? For many managed service providers and startups, the answer lies in outsourcing to low-cost countries with a highly educated, English-proficient talent pool. That’s why outsourcing customer support to the India is a smart move.
Multinational firms and small businesses alike outsource their customer support to offshore staffing providers in the India. These providers have the expertise and experience to build 24/7 or omnichannel contact centre teams that enhance customer experience.
With customer service outsourcing becoming more common, India has emerged as a leading provider of offshore staffing solutions. The country is renowned for its talented English speakers with international qualifications and experience. Plus, the cost-effective labour and business-friendly policies make the India an ideal destination for outsourcing customer service tasks.
Dangi Global can help you outsource customer service to the India effectively.We believe that offshoring to countries like India, where 87.6% of the workforce specializes in contact centre operations, can help you build high-performing, easily scalable customer support teams.
By outsourcing customer service with us, you can improve your service levels, speed up response times, and provide a seamless and satisfying experience for your customers. Your dedicated offshore teams can work remotely or in our office, all with 24/7 IT support.
Building your team through Dangi Global ensures your offshore staff enjoy an engaging work culture. We provide training programs, certification courses, and health and wellness activities to retain, upskill, motivate, and keep your team productive.
One of the perks of our flexible staffing solution is that you’re in control of your team’s size and pace of growth.
Our customer service teams are often composed of entry, mid or senior level professionals in the following roles:
