Reaching your customer success goals requires time, commitment, and technology. While having your customer success team onshore and close to your clients might seem ideal, rising costs and talent retention challenges can make it difficult to achieve your targets.
For successful startups and organizations, the solution to these challenges is to build a mix of onshore and outsourced customer success teams or create a fully outsourced customer success team. With a growing talent pool of highly educated, English-proficient professionals in low-cost countries like India, outsourcing is now a strategic business model that offers more than just cost savings.
Dangi Global can help you build an outsourced customer success team. We hire offshore customer success associates and managers with a proven track record of increasing client retention, boosting your net promoter score (NPS), and building profitable customer relationships. Your dedicated offshore team can work remotely or from our office, all with 24/7 IT support.
In addition to our recruitment expertise that ensures top talent for your team, we also provide an engaging work culture for your offshore talent. They can participate in training programs, certification courses, and health and wellness activities at no extra cost, keeping them upskilled, motivated, and productive.
Our clients have successfully executed the following customer success responsibilities and processes as we have supported them with access to the latest technology and rigorously vetted outsourced customer success talent
Dangi Global allows you to fully customize your customer success team structure and size. You can extend your onshore team with 1-2 offshore staff or completely outsource your entire customer success team.
We specialize in quickly building large offshore teams, but we can also help you start with a smaller team and scale up as your business needs grow.
Our customer success teams are often composed of entry-, mid- or senior-level professionals in the following roles
